Practice Policies


Customer service form

The practice aims to offer a high quality service and would welcome suggestions as to how we can improve our services. Occasionally you may feel that something has happened that you disagree with or you are unhappy with your care. Please talk or write to Mrs L Neal, our Practice Manager, or your doctor.


We operate a practice complaints procedure and our system meets national criteria. Our Practice manager, Lynne Neal, will give you further information. A copy of the complaints procedure is available from reception. Our aim is to give you the highest possible standard of care and we try to deal swiftly with any problems that may occur. Help us to help you.

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This does not affect your right to approach NHS England Central:.
Contact Centre, PO Box 16738, Redditch, B97 9PT
Tel: 0300 311 2233


We will acknowledge receipt of your complaint within three working days and endeavour to answer your query or complaint withing seven working days.

Data Protection

Locked blue folderOur practice is registered under the Data Protection act and applies the strictest rules of confidentiality. We will not disclose details about you or your health to anyone outside the health service without your written consent. From time to time your details may be shared with other health organisations and personnel including hospitals and consultants to help us manage your health. On occasions information may also be shared with health service or social care managers to help ensure that we are providing the best of service to our patients.

Freedom of Information

The Practice has a Freedom of Information policy. Information regarding this can be obtained by contacting the practice.

Patient Responsibilities

Our practice is very busy and if, for any reason, you are unable to keep an appointment you have made you must let us know so another patient can use it. Continued non¬attendance of appointments will lead to removal from the practice list. We will not tolerate rude, abusive or threatening behaviour to any of our staff and such conduct will result in immediate removal from our list. If a patient is, or threatens to be, violent to any member of our team he/she will be removed from the practice list and may be offered Healthcare only under the scheme set up locally for dealing with violent patients.

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