Noticeboard

SHORTAGE OF BLOOD TAKING EQUIPMENT

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

FACE MASKS.

While certain COVID-19 restrictions are set to ease from the 19th of July as a health provider we politely ask that all patient attending St. Vincent Medical Centre or Hollybush Health Centre continue to wear face covering until further notice.  This is to ensure that we are taking every possible precaution to protect our patients and team members.

We would like to update you on how are services are running here at the surgery.

For the foreseeable future, many GP appointments will continue to be carried out over the phone through e-consultation or video consultation, if there is a clinical need for you to come into the practice you WILL be booked a face to face appointment.  We have also begun to introduce routine face to face appointments to our rotas.  You will be asked which appointment you would prefer when you call the surgery.

The Nursing Team are working hard to ensure their service is running as normally as possible.

Covid vaccines are now available to everybody over 18, all patients will be contacted in due course.

If you have an appointment to come into the surgery please:

Attend alone

Wear a face covering

Come as close to your appointment time as possible

DO NOT attend if you have any signs or symptoms of Covid-19

We appreciate that the telephone lines can be busy, we are working as hard as possible to keep any delay to a minimum, alternatively please email non-urgent queries to donccg.77thorneroadreception@nhs.net

Face Coverings 

We are beginning to increase the patients coming to the Practice, if you are attend we ask that you wear a face covering that covers your mouth and nose ,such as multi layered scarf, if you do not have a mask. This is to protect both you and our staff. Please bear with the staff when attending, they are doing their very best to keep both you and us as safe as possible.

 

Face coverings do NOT replace social distancing. If you have symptoms of COVID-19 (cough, and/or high temperature, and/or loss of, or change in your normal sense of smell or taste – anosmia), do NOT attend the surgery, you and your household must isolate at home: wearing a face covering does NOT change this. You should arrange to have a test for COVID-19 via gov.uk or calling 119.

Practice Policies

Suggestions

Customer service form

The practice aims to offer a high quality service and would welcome suggestions as to how we can improve our services. Occasionally you may feel that something has happened that you disagree with or you are unhappy with your care. Please talk or write to Mrs L Neal, our Practice Manager, or your doctor.

Complaints

We operate a practice complaints procedure and our system meets national criteria. Our Practice manager, Lynne Neal, will give you further information. A copy of the complaints procedure is available from reception. Our aim is to give you the highest possible standard of care and we try to deal swiftly with any problems that may occur. Help us to help you.

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This does not affect your right to approach NHS England Central:.
Contact Centre, PO Box 16738, Redditch, B97 9PT
Tel: 0300 311 2233

Email: England.contactus@nhs.net 

We will acknowledge receipt of your complaint within three working days and endeavour to answer your query or complaint withing seven working days.

Data Protection

Locked blue folderOur practice is registered under the Data Protection act and applies the strictest rules of confidentiality. We will not disclose details about you or your health to anyone outside the health service without your written consent. From time to time your details may be shared with other health organisations and personnel including hospitals and consultants to help us manage your health. On occasions information may also be shared with health service or social care managers to help ensure that we are providing the best of service to our patients.

Freedom of Information

The Practice has a Freedom of Information policy. Information regarding this can be obtained by contacting the practice.

Patient Responsibilities

Our practice is very busy and if, for any reason, you are unable to keep an appointment you have made you must let us know so another patient can use it. Continued non¬attendance of appointments will lead to removal from the practice list. We will not tolerate rude, abusive or threatening behaviour to any of our staff and such conduct will result in immediate removal from our list. If a patient is, or threatens to be, violent to any member of our team he/she will be removed from the practice list and may be offered Healthcare only under the scheme set up locally for dealing with violent patients.





 
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