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The St Vincent Medical CentreTel: 01302 361318
Hollybush Health CentreTel: 01302 890440
All our receptionists are fully trained as Care Navigators, which means they will ask you a few questions before booking you an appointment. This is to ensure that you are directed to the most appropriate person/source to help you.
During the day you can see any of the doctors or be seen at either our main or branch surgery. We do not restrict your freedom to be seen at any particular site. It may not always be possible to see the Doctor of your choice, but we will endeavour to meet your requirements. All consultations are by appointment only. Please try to give as much notice as possible for routine appointments, so that we can offer a wider range of times and the doctor of your choice.
Appointments can be made:
We shall be grateful if you will observe the following when booking appointments. These are in place for your benefit and other patients waiting to be seen.
We have an auto-arrival system at both surgeries to enable you to let the practice know that you have arrived for your appointment. This bypasses queuing at reception. It is a touch-screen device that will automatically arrive you on our computer system. There are on-screen instructions in many languages.
If you require a home visit or feel you need to be seen more urgently than the next routine appointment you will be put on the duty doctor call list. They will call you back to assess your need.
Please try to keep your phone line free while you are waiting for the doctor to call.
Many appointments are not attended on a weekly basis. If you cannot keep an appointment or no longer need to see the doctor please let us know as soon as possible so the appointment can then be offered to another patient.
We do have a strict DNA (Did Not Attend) policy and if you persistently fail to attend booked appointments for the Doctor, Nurse or clinic, you may be removed from the practice list.
If you are away from our practice area you are allowed to be seen by any local doctor by registering as a temporary resident. We will be happy to see visitors staying with you as a temporary resident.
We have three Nurse Practitioners, Jackie Woodland, Julie Pyle and Sara Lake. They are all highly trained specialist nurses who have undertaken additional education in order to provide advanced nursing care and prescribe.
Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, if you are too ill to get to the surgery and think you need a home visit please telephone the surgery to request this.
The receptionist will ask you to describe the main symptoms and take a contact telephone number. These details will be passed to the Duty Doctor who will telephone you to discuss your problem and ensure the best outcome for you.
Wherever possible, requests for a home visit should be received before 11am.
The first week If you are off work for less than seven days, you do not need a sick note from your doctor. You should complete the appropriate self certificate form available from your employer or on the HMRC website https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2
After the first week If you have been off work for more than a week you will need a sick note from your doctor. You can do this by contacting reception for an appointment.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).